Club Pilates Singapore
Terms and Conditions
The following terms and conditions govern the rights and obligations of Club Pilates Studios ("STUDIO") and members thereof. It is crucial to have read and understood all the terms and conditions stated herein before signing this Agreement. Each member who signs below will be individually and severally bound by the Agreement.
1. Independent Operation
All clubs are operated by each member store as an independent entity from Franchise headquarters ("FC headquarters").
1.1 All services provided by the club (including, but not limited to, class performance, equipment uses, online page reservations, etc.) are provided by the member store that operates the club. All rights and obligations regarding the services of the club are established between the member store and the user, and there is no contractual relationship or rights and obligations between the FC headquarters and the user.
1.2 The operation of each club is at the discretion of the member store that operates the club, and the fees, equipment, classes to be set, class contents, and rules may differ from club to club. In addition, the club may not provide all of the services described in these Terms.
1.3 This Agreement does not apply to fitness clubs affiliated with Club Pilates overseas, and it is necessary to comply with this Agreement etc. separately established by the fitness club.
2. Members Membership
Memberships are available to individuals who have attained a minimum age of sixteen (16) years. If you are under the age of eighteen (18) years, you confirm that you have the express permission of your parent/guardian to join the Studio and use the facilities and services available at the Studio. All references to "you" or "your" in this Agreement will denote you and/or your parent/guardian on behalf of you.
Membership is subject to this Agreement and the Rules of the Studio (if any) as are from time to time in force and which may be amended by the Studio at any time by giving you a 14 days' notice of the same. A copy of the amended Agreement and/or Rules of the Studio will be posted at the Studio, emailed to you, and/or sent to your contact address you have provided to inform you of the amended Agreement and/or Rules of the Studio. Upon sending you such notice, you will be deemed to have notice of, read, understand and be bound by the amended Agreement and/or Rules of the Studio. Further, you agree to abide by all membership rules, policies, and regulations of this Studio and other Club Pilates® facility that you visit, as may be prescribed from time to time.
Membership is personal to the member and is non-assignable, non-transferable, and non-refundable. A member may not loan or sell his/her membership or otherwise permit it to be used by any third party. The Studio may assign the benefit of these agreements to any person, firm, or company at any time without notice to you.
You acknowledge and agree to the following:
You are not entitled to cancel your membership during the Minimum Term except in the circumstances set out below.
2.1 Unless cancelled in accordance with Clause 4 of this Agreement, you shall be responsible and liable for all payments due and owing under this Agreement throughout the term of this Agreement.
2.2 The membership fees are non-refundable, unless otherwise stipulated in this Agreement.
2.3 The monthly direct debit/credit card auto pay are payable during the Minimum Term Expiry Date regardless of whether you use the facilities of the Studio. Provided that you are not in default of this Agreement and subject to the terms and conditions herein, your membership will automatically renew at the rate indicated in this Agreement unless the rate is revised in accordance with the terms of this Agreement. Under such circumstances, the monthly direct debit/credit card auto pay will continue to be payable after the Minimum Term Expiry Date regardless of whether you use the facilities of the Studio unless your membership is terminated in accordance with Clause 4 of this Agreement.
2.4 The monthly payments will be debited from the bank account/credit card authorized by you until you or the Studio cancels the arrangement by notifying your bank or credit provider. You agree to sign all documents necessary to ensure that the monthly payments can be made by direct debit/credit card auto pay.
2.5 It is your full responsibility to ensure sufficient funds are in the nominated account or your credit card is valid with a sufficient credit limit when the monthly payments are due and if a debit/charge is unsuccessful you will be responsible for any and all administration fees and/or collection fees that may be imposed. The Studio reserves the sole and absolute discretion to debit/charge up to a maximum of three standard monthly dues without notice to you in the event the prior debits/charges are unsuccessfully processed.
2.6 If the authorized bank account/credit card is cancelled/closed or a payment amount is disputed, an administrative charge of S$15.00 or higher may apply and any other overdue monthly payment(s) shall immediately become due and payable by you. Unless otherwise stated, prices stated in this Agreement are exclusive of GST and/or any other taxes and/or dues that may be chargeable under the prevailing and applicable laws. Where applicable, the Studio may charge GST and/or such other taxes and/or dues on the prices stated in this Agreement, and you will be liable to pay the additional amount.
2.7 The Studio reviews the membership fees periodically and changes them from time to time. In the event there is any proposed change in the membership fees, the proposed change at least fourteen (14) days' prior notice will be given to you at the contact address you have provided to us. If you do not wish to accept an increase in your membership fees, you may terminate your membership in accordance with Clause 4 of the Agreement herein. If you do not terminate your membership, you will be required to pay the revised membership fees from the date the change becomes effective and your credit card or other payment(s) will be amended accordingly. For the avoidance of doubt, the Studio will only apply the new membership fees on you after the Minimum Term Expiry Date.
2.8 The right to use the club generated by registering as a member cannot be transferred, lent, sold, or changed in name to a third party.
2.9 When a minor registers as a member, the person, and the parent or guardian must co-sign the prescribed consent form.
3. User Qualification
3.1 Those who do not agree with these terms
3.1.1 Persons who cannot confirm that the information entered at the time of membership registration is the person's information
3.1.2 Persons who violate any terms and conditions listed in this Agreement
3.1.3 Those who are prohibited or restricted from exercising by doctors, etc. (However, those who have accurately notified the club of the restrictions and have been approved by the club are excluded)
3.1.4 Those who cannot perform Pilates normally due to physical disabilities, etc., or those who may be injured if they do
3.1.5 Those who are prohibited from joining the fitness club at their school or ground
3.1.6 Those who belonged to any club in the past and were ordered to withdraw due to reasons attributable to their own blame.
3.1.7 Minors (except when they are 16 years of age or older and have the consent of their parent or guardian) Persons who are reasonably judged by the FC headquarters, affiliated stores or clubs to fall under each of the above items
3.1.8 Others: Persons who are reasonably judged by the FC headquarters, affiliated stores or clubs to be unsuitable for their use
3.2 The member store or club may request the submission of materials, etc. certifying that the user or the person who wishes to become a user does not fall under each item of the preceding paragraph, if necessary, and the user or user. Those who wish to become must comply with this. The member store or club may refuse to use the club until it is confirmed that such materials, etc. do not apply to each item of the preceding paragraph. If the user loses the user qualification after the fact, the user must immediately notify the member store or club to that effect, and if he/she is a member, he/she must perform the withdrawal procedure in accordance with this Agreement.
4. Freezing, Cancellation, and/or Termination of Membership
4.1 Medical Cancellation: You may cancel and/or terminate this Agreement for medical reasons prior to the expiry of the Minimum Term Expiry Date. If you wish to cancel and/or terminate the membership due to medical reasons, your doctor must provide the relevant certification(s) indicating that your use of the Studio facilities and/or services would impair your health.
4.2 Relocation Cancellation: You may cancel and/or terminate this Agreement before the Minimum Term Expiry Date by giving us thirty (30) days written notice in the event that you permanently move your residence more than twenty (20) kilometres from any Club Pilates Studio. If you wish to cancel and/or terminate the membership due to relocation, we will require proof of your new permanent residence. Notwithstanding the foregoing, if you relocate near an affiliate Studio (within twenty (20) kilometres) with whom we have an agreement with, your membership privileges may, subject to the Studio's discretion, be transferred to that affiliate Studio but you may be required to pay higher membership dues at the affiliate Club. This Agreement shall remain in effect regardless of any transfer of membership from one Studio to the other.
4.3 In the event of death or disability, the liability for membership fees will terminate as at the date of death or disability. If the Studio's facilities become temporarily unavailable due to an event such as a fire, flood, loss of lease, or the like, we will extend your membership privileges for the period the facilities were unavailable.
4.4 Cancellation prior to the expiry of the Minimum Term Expiry Date: You may cancel and/or terminate your membership due to medical or relocation reasons prior to the expiry of the Minimum Term Expiry Date subject to a cancellation fee of S$100.00 and one (1) month of membership fees.
4.5 Cancellation after the Minimum Term Expiry Date: You can cancel your membership after the Minimum Term by giving the Studio thirty (30) days prior written notice. Cancellation will commence at the end of the 30-day notice. If no notice is given there will be an additional $100.
4.6 The Studio retains the sole and absolute right to cancel and/or suspend the membership of any person for any reason. If such cancellation and/or suspension is made due to a breach of any of the terms of this Agreement, including the Membership Policies and Safety Notices, or due to damage caused by you, the balance of your financial obligations under this Agreement shall become immediately due and payable, including the S$100.00 cancellation fee. In the case where the facility or its contents are damaged, you will also be responsible for the repair or replacement thereof. You can request to freeze your membership rights by giving the Studio thirty (30) days prior written notice. The freezing of Membership shall be governed by the provisions of Clause 14.
5. Physical Condition
You hereby warrant and represent that you are in good physical and/or mental condition and that you know of no medical or any other reason why you are not capable of engaging in active or passive exercise and that such exercise would not be detrimental to your health and/or safety and/or comfort and/or physical condition.
Further, you also acknowledge that the Studio is a supervised fitness studio, and you hereby agree to carry out exercises responsibly and with due care and attention to your own medical, health, and mental condition at all times. You understand and acknowledge all risks of injury arising from and/or in connection with the Studio activities and/or the use of any Studio equipment.
6. Privacy
You consent to the Studio disclosing some or all of the personal data that we collect from you (including your name, address, date of birth, personal identification number, and other relevant data about you when required) for purposes related to the registration and maintenance of your membership with us and the provision of the Studio's services to you, including the enforcement of this Agreement and the Membership Policies below in accordance with the Personal Data Protection Act 2012 and privacy policy. This may include but is not limited to the following instances:
We may disclose your personal data to franchisee operating the Studio, other Club Pilates franchisees, the Club Pilates master franchisee in Singapore, Club Pilates LLC and its parent companies and affiliates, our professional advisers, debt collection service providers, third parties providing benefits to Club Pilates members, third parties to whom we may outsource our administrative or operative functions, including their agents and/or assigns, and/or financiers and/or government authorities and/or relevant organizations as required or authorized by law.
Your personal data may be transferred outside of Singapore to third parties including Club Pilates, LLC and it parents companies and affiliates located in the United States and to member companies in any jurisdiction in which you seek to access a studio for purposes relating to our provision of membership services to you. Where we do so, subject to applicable privacy law, we will take steps to ensure that the standard of protection accorded by these parties to your personal data transferred is comparable to the protection under the applicable privacy law in your local jurisdiction.
Your personal data will be stored on a network database and may be used for internal administrative purposes, such as to facilitate your entrance to studios worldwide, as well as for debt collection purposes or to enable us to comply, where reasonably necessary, with any court orders, notices, law, rules, or regulations binding on us, or where you have provided your consent, to communicate promotional offers and membership benefits, newsletters, and special events to you.
You may request access to and/or correction of your personal data by contacting the Data Protection Officer during normal business hours. In case your membership has been transferred to a different studio, you will have to inform your new home studio. Please note that if you do not provide your consent or if you withdraw your consent to such collection, use, or disclosure of your personal data, we may not be able to provide you with services.
7. Limitation of Liability
You agree that the Studio and any other Club Pilates® facility that you visit will not be liable to you, to the extent permitted by law, for any injury, disability, death, or loss or damage to person or property that you may have suffered, except those arising from their negligence or breach of this Agreement.
You agree to hold the Studio and any other Club Pilates® facility that you visit, associated companies, employees, agents, and servants harmless from any and all claims which may be brought against them by or on your behalf for any injuries or claims aforementioned.
If you bring any guests or temporary visitors to the Studio or any other Club Pilates® facility, they must agree to abide by the studio rules and have the same limitation of liability as a member.
In the event the Studio and any Club Pilates® facility (including its employees, officers, servants, and agents) is found by law to be liable to you, you agree that the total damages payable to you (if any) shall not exceed the total membership fees payable by you during the initial Minimum Term (regardless of any extension of the membership and/or Minimum Term thereafter).
8. Dispute Resolution
In the event of any dispute arising out of and/or in connection with this Agreement, including any question regarding its existence, termination, or validity, or breach thereof ("Dispute"), you agree to enter into mediation through the Small Claims Tribunal (SCT) prior to initiating any legal action against the Studio.
Mediation shall take place between you and a relevant representative of the Studio to be appointed at the Studio's sole and absolute discretion. During the SCT mediation, you agree not to disclose any information relating to the said Dispute or the mediation thereof to the public domain without the written consent of the Studio. In the event parties fail to reach an amicable settlement, such Dispute shall be governed by, and construed in accordance with the laws of Singapore, and you and the Studio agree to submit to the exclusive jurisdiction of the Singapore Courts.
Further, you agree that the Studio shall be entitled to recover all costs and expenses resulting from the engagement of attorneys, administrative costs, and consultations where applicable.
9. Marketing Consent
You consent to receive special offers, telemarketing calls, and other marketing/advertising communications from Club Pilates at the email address and telephone number listed above.
You hereby grant absolute right and permission to publish, copyright, and use pictures and audiovisuals of yourself in which you may be included in whole or in part, composite or retouched in character or form.
10. Classes and Private Charges/Fees
10.1 General Rules
10.1.1 The fee structure for each class shall be as set by each club. For tickets purchased based on each fee system, the conditions such as usage class limitation, usage period, day of the week limitation, etc. specified in each ticket, etc. apply. Tickets, etc. shall be issued for each club unless otherwise specified and cannot be used by other clubs.
10.1.2 FC headquarters, member stores, and clubs shall not be obliged to refund any tickets that have expired based on the conditions outlined in the preceding paragraph.
10.1.3 If you purchase a monthly flat-rate ticket, etc., the contract to use the club with a monthly flat-rate will continue until you cancel the usage contract. In this case, the same type of monthly flat-rate ticket for the following month will be automatically charged to your credit card on the designated renewal date each month, based on your enrolment date. However, if you pay a monthly flat-rate ticket, etc. annually, the ticket, etc. for the following year will be automatically settled on the designated annual renewal date, based on your enrolment date.
10.1.4 If you have purchased a monthly flat-rate ticket, etc., and wish to change to another type of monthly flat-rate ticket, etc., you must complete the prescribed change procedure in writing directly at the Studio at least 30 days prior to your next renewal date. If the procedure is completed by this deadline, the new monthly flat-rate ticket or similar pass will take effect from your next renewal date. If the procedure is completed after this deadline, the change will take effect from the renewal date two cycles later. In addition, if you have purchased a monthly flat-rate ticket, etc., and you want to stop purchasing the monthly flat-rate ticket, etc., and switch to purchasing a ticket, etc. other than the monthly flat-rate ticket, etc., you need to cancel the membership once.
Membership registration is still valid even after withdrawal, and tickets other than monthly flat-rate tickets can be purchased from the online page. If you wish to purchase a new monthly flat-rate ticket after withdrawal, you will need to become a new member, in which case you will be required to pay the admission fee in the same way as a new member.
10.1.5 Tickets, etc. are sold to each registered user and cannot be transferred, lent, sold, or changed in name to a third party.
10.1.6 The member store may outsource the above payment to a payment agency, bank, etc., and the user consents to this.
10.2 Group Classes
10.2.1 In order to participate in the class, the user must follow the prescribed procedure in advance to make a class reservation. You cannot attend a class without a reservation.
10.2.2 The club you belong to may limit the number and types of classes you can take per day or for a certain period of time.
10.2.3 If you wish to cancel your booked class, you will need to follow the club's prescribed cancellation procedures.
10.2.4 When cancelling a class, it may be necessary to pay the club's prescribed cancellation fee or consume one ticket, etc., depending on the time of cancellation and the type of ticket, etc. held by the user.
10.2.5 If you do not participate in the booked class without cancelling it, you will be required to pay the club's prescribed cancellation fee or consume one ticket.
10.2.6 No-Show Fee: Unlimited Members face a $15 fee for no-shows, while other membership types lose session credit. A 12-hour notice is required to avoid these fees.
10.2.7 Late Policy: A 5-minute grace period is allowed for class attendance. If a member arrives more than 5 minutes late, entry is denied and considered a no-show. The slot may be given to waitlisted individuals.
10.3 Private Classes
10.3.1 Private classes will commence and conclude promptly at the designated times. It is important to note that, in the event of a member's tardiness, no provision for an extension of time shall be granted.
10.3.2 If you wish to cancel your booked class, you will need to follow the club's prescribed cancellation procedures.
10.3.3 When cancelling or rescheduling a class, it may be necessary to pay the club's prescribed cancellation fee or consume one ticket, etc., depending on the time of cancellation and the type of ticket, etc. held by the user.
10.3.4 When cancelling or rescheduling private class bookings, at least 24 hours' prior notice is required. If you cancel or change your booking within 24 hours, one ticket will be forfeited.
11. Entire Agreement
This Agreement constitutes the entire agreement between the parties. All conditions, warranties, or other terms not expressly contained in this Agreement (actual or implied), or not imposed or required to be binding by applicable statute in respect of the services or goods supplied by us, our employees, servants, or agents, are hereby excluded. The parties acknowledge that they have not relied on any oral or written representations or other promises or assurances not contained in this Agreement. The parties waive all rights and remedies which might otherwise be available to them in respect thereof, except that nothing in this Agreement will limit or exclude any liability for fraud or fraudulent misrepresentation.
12. Club Pilates Singapore Cancellation Policy
This Agreement, you are not entitled to cancel your membership (Medical: Doctor's memo or Relocation: Overseas) during the minimum term except in the extraordinary circumstances detailed in the membership agreement and subject to 30 days prior written notice directly at the Studio with all the documentation required to meet the criteria and subject to the STUDIO approval. There will be penalty fees involved as well (Early Termination: $100 and 30 days pro-rated). Please read carefully the Membership Agreement.
13. Auto-Renewal Singapore Policy
Your membership will automatically renew on a month-to-month basis once your minimum term is finished. Renewal terms may be cancelled at any time giving a 30-day prior written notice directly to the Studio. It is also understood that the STUDIO has the option to increase monthly renewal dues without notice during any renewal period.
14. Freezing Policy
Request Method:
All freeze requests must be submitted in writing directly at the Studio at least 30 days in advance.
Administrative Fee:
A fee of $10 applies per freeze request.
Freeze Limits:
Members may freeze their membership for a maximum of 90 days per membership year.
Each freeze minimum term is set to 7 days per freeze request.
Exceptions:
Freezes requested for medical reasons or pregnancy will not incur any administrative fees.
15. Overdue and Debts
You hereby understand and consent that your personal data and information may be provided to debt collectors, legal firms, Singapore Credit Bureau and other public or private entities for the purpose of legal action and/or recovery of debt, interests and/or administrative and/or legal fees. You understand and agree that such actions may be pursued at any time even after the end of such agreement. You understand and agree that any breach of this Agreement may negatively impact your credit score and your ability to obtain credit for mortgages, credit cards and private loans among others.
16. Safety Notices
The Studio is under 24-hour recorded video surveillance, which may be retained by the Studio for subsequent review. The surveillance system does not protect you from harm in or on the building premises.
You are responsible for the security of your belongings or valuables.
It is your responsibility to wipe down the equipment you used in the session.
You must follow the directions of the staff regarding safety and security issues.
Horseplay, vulgar language, abuse of the equipment, working out while intoxicated, or other inappropriate behaviour will not be tolerated and may result in the suspension or cancellation of your membership, and a cancellation fee of up to SG$100.00 being immediately payable.
Age Requirements - You must be at least 16 years old. If you violate this policy, you may be asked to leave the Studio's premises or have your membership suspended or cancelled subject to a cancellation fee.
17. Change Of Member Information, Notification
17.1 If there is a change in the registered content, the user must promptly report the changed content on the online page or in the club.
17.2 Notifications or notices from the FC Headquarters, affiliated stores or clubs will be posted at designated locations within the club or by e-mail.
17.3 When making the above notification by e-mail, etc., various notifications, etc. from the FC headquarters, member stores or clubs to the user will be made based on the latest member information notified by the user and will be sent out. It shall be effective. We will not be liable for any damages caused to the user due to non-delivery, delay, failure to receive, etc. of such notification, except in the case of our negligence.
18. Prohibited Acts
You must not do the following when using the club:
18.1 Acts that violate this Agreement, etc.
18.2 The act of touching the equipment/equipment without the explicit permission or instruction of the club staff (including not only the act outside the reserved class hours but also the act within the class)
18.3 Violation of the dress code set by the club includes the following
18.3.1 There is a possibility of damaging clothes, footwear, clothing or ornaments (hereinafter referred to as "clothes, etc.") with jeans-type stitches or rivets, and equipment/equipment in the club. Prohibition of wearing clothes, etc. Prohibition of wearing clothes that lack elasticity, are slippery, may get caught in equipment/equipment, etc., and may not ensure the safety of users such as sandals, boots, sandals, etc.
18.3.2 Prohibition of wearing clothes that may hurt the user, other users, or members of the club.
18.3.3 Naked, half-naked, barefoot, underwear, overexposed clothing, etc.
18.3.4 Entering the building with a significantly unclean body or wearing extremely unclean clothes, etc.
18.4 Others, safety, operation, relationship with other users, prohibition of appearance reasonably judged that the club or member store is not suitable.
18.5 Sales of goods, business activities, lending, and borrowing of money (regardless of interest-bearing interest-free), solicitation, political activities, requesting activities such as unauthorized questionnaire cooperation, signing activities, or similar activities within the club.
18.6 Bringing dangerous materials such as blades and powerful drugs, and items that may hurt users or club personnel into the club.
18.7 Bringing in items that give off a strange odour, etc. Bringing in items that make users or club members uncomfortable.
18.8 Admission with a person other than the user (however, except when the club permits such as trial enrolment).
18.9 Admission with animals, pets, etc.
18.10 Touching other users, club officials, club belongings, property, property, etc. without justifiable reason.
18.11 Drinking in the club, eating, and drinking outside the designated place.
18.12 Acts that interfere with other users' use of clubs, equipment/equipment, class participation, fitness practice in class, etc.
18.13 Repeated cancellation of class without good reason.
18.14 Destructive acts such as throwing, breaking, and hitting things.
18.15 Acts that interfere with the normal use or operation of the club by other users or club members, such as abuse, accusation, loud or strange voices, violence, intimidation, intimidation, and harassment.
18.16 Stalking or similar acts such as talking, arranging, or ambushing against the will of other users or club members.
18.17 Acts that request interviews, telephone calls, etc. without justifiable reason and interfere with the normal operation of the club by the people involved in the club.
18.18 The act of repeating one's own request to other users, clubs or club officials beyond the legally or socially permissible limit.
18.19 Acts that disturb the order of the club, both inside and outside the club, and damage the honor, credibility or dignity of the FC headquarters, merchants or clubs.
18.20 The act of hiding this and participating in the class despite being in poor physical condition.
18.21 Acts of providing false information in the membership registration.
18.22 Other acts that the FC headquarters, affiliated stores, or clubs reasonably judge to be inappropriate for the normal operation of the club.
19. Prohibition of Admission, Order to Leave
The member store or club orders the user to be prohibited from entering the club (including refusal to participate in the class) or to leave the club if any of the following items apply. It can be done, and the user must obey this. In addition, the member store or club may prohibit users from using the club for a considerable period of time, if necessary. In this case, the member store or club will not compensate for the damage caused by the fact that the ticket, etc. held by the user cannot be used or cannot be used (provided that the member store or club is negligent).
19.1 When Pilates cannot be performed normally due to illness or injury, or there is a risk of worsening of symptoms if Pilates is performed.
19.2 If you are pregnant (unless the club is aware of the fact of pregnancy and gives you permission)
19.3 If you have a disease that may be transmitted or transmitted to another person, such as an infectious disease
19.4 If you are drunk, if you are using drugs, etc., if you cannot use the club normally
19.5 When it is found that the usage qualification stipulated is not met (including the case where it is no longer met after the fact)
19.6 If you violate or are likely to violate the prohibited acts. In addition, when the FC headquarters, member stores or clubs reasonably determine that the user should be prohibited from entering or leaving the club for the normal operation of the club.
20. Forced Withdrawal
20.1 When you do not have the user qualification specified in Clause 3 or when you lose it.
20.2 When the prohibited acts stipulated in Clause 18 are repeatedly violated.
20.3 When the prohibition of admission or the order to leave the building is repeatedly issued as stipulated in Clause 19.
20.4 When all or part of the ticket fee is delinquent.
20.5 In the case of withdrawal based on the preceding paragraph, the treatment of tickets, etc. held shall be in accordance with the rules established by each club.
21. Loss of Usage Rights
21.1 The user will automatically lose the right to use the club to which he/she belongs in the following cases. In this case, the treatment of the tickets, etc. held shall be in accordance with the rules set by each club.
21.2 When the user dies or dissolves (when the user is a corporation).
21.3 When the club is closed.
22. Club Closure
22.1 If the merchant or Club decides to close the Club for business, business or other reasons, it shall notify the User at least 3 months in advance. However, if such closure is due to a disaster, order of public authority, compulsion or other force majeure, the above notice period may be shortened.
22.2 If the club is closed, FC headquarters, merchants and clubs will not provide any special compensation to the user. Tickets that have already been purchased shall be subject to the rules set by each club.
23. Compensation For Damages
23.1 The FC Headquarters, merchant, and Club will not be liable for any damages incurred by the User regarding the use of the Club and online services, except when the FC Headquarters, merchant, and Club are wilful or negligent.
23.2 If the FC headquarters, affiliated stores, and clubs are obliged to compensate the user for damages based on this Agreement, the upper limit of the compensation amount is the usage fee paid by the user in the last year (up to the usage fee paid by the user in the last year). However, this does not apply in the case of gross negligence.)
23.3 If the user intentionally or negligently causes damage to the FC headquarters, affiliated stores, clubs, club personnel, users and other third parties, the user shall compensate for this.
23.4 The FC Headquarters, member stores, and Club shall not be aware of any disputes between users and shall resolve them among users.
24. Handling Of Personal Information
24.1 Personal information obtained from users by FC Headquarters, member stores, and clubs shall be handled appropriately in accordance with the "Privacy Policy" separately defined.
24.2 The user understands and agrees that photos or videos taken by the club's staff during sessions or events may be used for promotional purposes, including but not limited to social media posts, marketing materials, and website content, without additional consent or compensation.
24.3 Users are prohibited from taking videos during the class to protect intellectual property rights.
25. Elimination Of Antisocial Forces
25.1 A user is a self (including officers, directors, executive officers who execute business in the case of a corporation, and persons equivalent thereto. The same shall apply hereinafter in this Article) in each of the following items (hereinafter, "anti-social forces"). We express and guarantee that it does not fall under any of the present and future conditions.
25.1.1 Antisocial forces
25.1.2 Organizations where antisocial forces are recognized to be substantially involved in the management
25.1.3 An organization that is recognized to be using the power of antisocial forces to gain the wrongful profits of itself, the company or a third party, or to damage a third party.
25.1.4 Organizations recognized as being involved in providing funds, etc., or providing convenience to antisocial forces
25.1.5 Other organizations that have a socially criticized relationship with antisocial forces
25.1.6 Unreasonable demands beyond legal responsibility
25.1.7 Acts of threatening behaviour or using violence regarding transactions
25.1.8 Disseminating false rumours, damaging the credibility of the FC headquarters, affiliated stores or clubs, or interfering with the operations of the FC headquarters, affiliated stores or clubs using counterfeiting or power.
25.2 The user does not use the antisocial forces, does not participate in funding or providing convenience to the antisocial forces, or is socially criticized as an antisocial force. We express that we do not have a proper relationship and will not use it in the future, and we will compensate. The user expresses that he/she will not perform any of the following acts by himself/herself or by using a third party, and will compensate.
25.2.1 Violent demands
25.2.2 Unreasonable demands beyond legal responsibility
25.2.3 Acts of threatening behaviour or using violence regarding transactions
25.2.4 Disseminating false rumours, damaging the credibility of the FC headquarters, affiliated stores or clubs, or interfering with the operations of the FC headquarters, affiliated stores or clubs using counterfeiting or power.
25.3 If the user violates the preceding three paragraphs, the member store may immediately terminate the club usage contract without any notice. In addition, we will not compensate for any damage caused to the user in such a case.
26. Complete Agreement
26.1 Oral agreements with the FC Headquarters, merchants, or clubs and their employees have no effect, and only the matters described in these Terms and Conditions are between the FC Headquarters, merchants, and users. All oral or written promises, representations, understandings, or agreements made before the user's registration as a member shall cease to be effective.
27. Revision
27.1 We reserve the right to make reasonable amendments to these Terms or the Club Rules at any time. We will give you at least 14 days' prior notice by your details provided during registration.
28. Governing Law and Jurisdiction
28.1 This Agreement shall be governed by Singapore law.
28.2 Any dispute that arises between the FC Headquarters, a member store, or a club and a user shall be exclusive to the court having jurisdiction over the location of the FC Headquarters, the member store, or the member store that operates the club. It shall be the court of jurisdiction.
Things to Note
- All packages come with a 3-month lock-in period.
- Cancellation Fee: $100 (30-day notice required, whether within or after the initial 3 months.; fee will be charged during initial 3 months or after initial 3 months only if no 30-day notice is given). Notice accepted only in written at the Studio.
- No-Show Fee: Unlimited Members face a $15 fee for no-shows, while other membership types lose session credit. A 12-hour notice is required to avoid these fees.
- Late Policy: A 5-minute grace period is allowed for class attendance. If a member arrives more than 5 minutes late, entry is denied and considered a no-show. The slot may be given to waitlisted individuals.
- For 4x and 8x Members: Late arrivals resulting in a no-show result in a loss of class credit.
- For Unlimited Members: Late arrivals resulting in a no-show incur a $15 charge.
- Grip socks are required for all classes. For members without grip socks, there is an option to purchase it from the studio. Anyone without grip socks will not be allowed to enter.
